Refund Policy
Refund Policy
Last Updated: August 11, 2025
Thank you for shopping with Jovelry. We appreciate your trust in our brand and strive to provide you with high-quality products. Please review our Refund Policy carefully before placing your order.
No Returns – All Sales Are Final
At Jovelry, we do not accept returns, and all sales are final. This policy helps us maintain the integrity and quality of our products, ensuring that every item shipped to you is brand new and in its original condition.
Exceptions
Although we have a strict no-return policy, your satisfaction is important to us. If you receive a damaged or defective item, please contact our support team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
Refunds
To be eligible for a refund, the following conditions must be met:
- The item has been delivered to you.
- The item is unopened, unused, and in its original packaging with all seals intact.
- In the case of damage or defects, proof (such as photographs) must be provided.
Refunds will be processed once your case is reviewed and approved by our support team.
Damaged or Defective Items
If you receive an item that is damaged or defective:
- Contact us at support@jovelry.com within 7 days of delivery.
- Provide your order number, a description of the issue, and supporting photos.
- Our support team will review your request and advise on the next steps.
Chargebacks & Disputes
We are committed to helping our customers and resolving issues fairly. Our support team is responsive and will always do our best to provide solutions.
Please contact us before filing a dispute or chargeback. Filing a fraudulent chargeback may result in being held liable for theft under applicable laws.
Contact Us
For any questions or concerns about this Refund Policy, please contact our support team:
Thank you for shopping with Jovelry. We value your understanding and cooperation.