Order Cancellation Policy
At Jovelry, we strive to provide our customers with a smooth and satisfying shopping experience. To ensure transparency, we have outlined the following policy regarding order cancellations:
1. Eligibility for Order Cancellation
Customers may cancel their order under the following conditions:
- The cancellation request is made within 12 hours of placing the order.
- The order has not yet been processed or shipped.
Requests submitted beyond this timeframe may not be accepted, as the order may already be in progress.
2. Valid Reasons for Order Cancellation
You may request cancellation if:
- There is an error in your order details (e.g., wrong product, quantity, or shipping address).
- The product is out of stock or unavailable.
3. Non-Acceptable Reasons for Order Cancellation
Order cancellations generally cannot be accepted for the following reasons:
- Change of mind or preference after the order is placed.
- Accidental submission of an order.
- Failure to read or understand the product description, specifications, or terms of sale.
- Discount codes or promotions not applied at checkout.
- Personal circumstances unrelated to the product or service provided.
4. Process for Order Cancellation
To request a cancellation, please contact our Customer Support Team at support@jovelry.com.
Once we receive your request, our team will review it against the eligibility criteria above.
- If approved, your order will be canceled and a confirmation email will be sent.
- If a refund is applicable, it will be processed according to our Refund Policy.
5. Refund Policy
Refunds for canceled orders will be issued in line with our Refund Policy.
Please allow 7–10 business days for the refund to reflect in your account, depending on your payment method and your bank’s processing times.
6. Modification of Policy
Jovelry reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. Any changes will take effect immediately once published on our website.
7. Contact Us
For any questions or assistance regarding order cancellations, please reach out to us at:
By placing an order with Jovelry, you acknowledge and agree to the terms outlined in this Order Cancellation Policy.